policies & faqs

Cancellation & Refund Policy

As a children's entertainment service, we understand that plans can sometimes change. However, due to the nature of our business, we maintain a strict no refund, no cancellation policy. Here's why:

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When you book our services, we reserve that specific time slot exclusively for your event. This means we decline other potential bookings for that date and time. Our entertainers also prepare specifically for your event type, theme, and guest count.

Therefore, all bookings are considered final, and payments are non-refundable. This policy applies regardless of the reason for cancellation, including but not limited to weather conditions, illness, or change of plans.

 

Time & Location Changes

We understand that circumstances may require you to adjust your event details. We will make reasonable efforts to accommodate time or location changes when possible, subject to the following conditions:

• All change requests must be submitted in writing at least 7 days before your scheduled event.

• Time changes are subject to our availability. If we have bookings scheduled before or after your event, we may not be able to accommodate your requested time change.

• Location changes within the same general area (within 10km of original location) can usually be accommodated without additional fees.

• Location changes beyond 10 miles may incur additional travel fees.

• No refunds will be issued if we cannot accommodate your requested changes due to scheduling conflicts or logistical constraints.

 

Extreme Circumstances

In truly extreme circumstances (such as hospitalization or bereavement), we may, at our sole discretion, offer to reschedule your event to another available date within 60 days of the original booking. This is offered as a courtesy and is not guaranteed.

 

Confirmation

By booking our services, you acknowledge and agree to this cancellation and refund policy. We recommend reviewing this policy before finalizing your booking.

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If you have any questions about our cancellation policy, please contact us before making your booking.